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RMA Form
RETURNS POLICY

Our main goal is to satisfy our customers. Our return policy tries to be as accommodating as possible during this process. We do strive for a 100% quality standard. If you feel that your item is defective, you should contact us within 30 days of you purchase for a possible exchange or refund. We do not refund shipping charges.


The Return Merchandise Process

Our Tech Support stands ready to assist and make these transactions as easy as possible. Contact our Tech Support Service within 30 days of your purchase.

Tech Support- 972-494-3300 ext 113

Prior to ANY return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL returns.

1. You MUST have the following information available:

a. The buyer’s name

b. The invoice number

c. Model number/ product serial number

d. Reason for the return

2. Based on your claim Tech Support will guide you through the next phase of the RMA Process


Preparing your Return for Shipment

1.Write you RMA number on your shipping label and affix to shipping carton. In the case of multiple cartons, Please Note 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RMA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit.

2.Any shipment arriving without an RMA number on the shipping label will be refused.


Defective Returns-

Toners, fusers, and all other consumables will be tested upon receipt at The Printer Depot. See Defective Returns Exceptions below for products that may not be returned as “Defective”. All qualifying Defective returns must be shipped within 30 days of the original invoice date.

Defective Returns Exceptions

The following are exceptions to our defective return policy:

1.Clearance

2.Tested Working

3.Sold As Is

4.Consumables- toners, fusers, rollers, and drums.

All products are subject to a restocking charge depending on the issues at hand which will be determined by The Printer Depot.


Process On Damages

Please note that the Consignee is fully responsible for the condition of the good signed for at the time of delivery.

*Do not accept damaged goods.

*All damages must be noted at time of receipt.

* Review condition of box or pallet of goods before accepting

*Issues must be reported to the truck deliverer.

Please note all damages on the B.O.L. Damages also must be reported to The Printer Depot within two business days of receiving your purchase(s). Failure to report any/ all damages within that 48 hour period can result in the denial of your return claim and/or your prepaid shipping labels. Please be sure to specify any/ all damage of your product.

Restocking Fees-

·Products not packaged to FedEx/ UPS standards

·Product pilfered

·Security stickers violated

All denied returns will be returned to customer at customer’s shipping expense.

The Printer Depot
www.theprinterdepo.com
10990 Petal Street, Dallas, TX
returns@theprinterdepo.com
Return Merchandise Authorization Form
Date* :
 
Purchase Name* :
 
Contact Name* :
 
Customer Address* :
 
City* :
 
State* :
 
Zipcode* :
 
Phone Number* :
 
Fax Number :
 
Email* :
 
Return Product* :
 
Serial Number :
 
Qty* :
 
Invoice, Ebay Or PO #* :
 
Date Of Purchase* :
 
Method Of Payment* : Credit Card Cash Paypal Check
 
Total Payment* : $
 
Have you talked to
Techsupport@theprinterdepot.net?* :
 
 
Technical Support Ticket Number : 
 
 
We apologize that you have experienced a problem with our product. We always strive for the best of quality with very extensive testing and the best of packaging. Please follow all listed instructions to more efficiently return or exchange your item. Failure to follow these instructions could lead to longer processing times, and possible denial of your return claim. Your product is warranted as listed upon purchase. With this form you are provided with a return merchandise authorization. Please note that all of our products have been security marked. If our technicians find the product has been tampered with, or parts stolen, credit will not be issued.
 
Please initial in agreement on Return/ Exchange Instructions to avoid additional charges:
 
Product must be returned using UPS or FedEx Ground/Freight service.
 
Ground shipping will be pre-paid by The Printer Depot within 30 days from the purchase date.
    After 30 days, the customer will be responsible for shipping back the product.
 
Product must be returned in the original packaging it was received in.
If you do not have the original packaging, it is your responsibility to ensure the product is packaged to UPS/FedEx shipping standards.
If product has visible shipping damages due to poor packaging, return will be denied.
 
Merchandise returned due to issues not related to merchandise defectiveness will be subject to a
restocking fee of 25% of the purchase amount, which will be deducted from the refund.
 
There must be a tracking number to verify return and signature of receipt.
 
All security markings must be intact. Voided markings will result in your return being denied.
 
All denied returns will be returned to customer at customer's shipping expense or subject to a restocking fee.
 
International Customers, third party billing companies are responsible for all freight charges on international returns
 
 
Please provide detailed information of your problem and example test pages of your reason for returning your good(s):
 
 
Select one of the following:*
 
Exchange/Replacement
Advanced Exchange1
Refund
 
Please allow us 8-10 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made.
 
1. A new invoice will be created and your new product will be shipped. As soon as we get back the product that was replaced, we will     refund the money.
 
 
When this form is 100% completed you will be issued an RMA #
I have fully read, understood and agree with the rules above :
 
Name :
*Please note* Refunds will only be issued within 30 days of purchase.