FAQs

Find answers about ordering, shipping, returns, warranty support, printer buybacks and responsible recycling.

For assistance, email sales@theprinterdepo.com. Include your order number when contacting us about an existing purchase.

Return, warranty and order-related answers below summarize The Printer Depot’s policy effective June 25, 2026. If a product listing, quotation, invoice, purchase agreement or separate written limited warranty contains different terms, those specific written terms apply.

Authenticity and Sales Channels

Does The Printer Depot sell on eBay?

Yes. The Printer Depot operates an official eBay outlet.

To confirm whether an eBay listing is associated with us, email sales@theprinterdepo.com.

Does The Printer Depot sell on Amazon?

No. The Printer Depot does not currently sell on Amazon.

We are aware of Amazon accounts using our business name or likeness without authorization. If you encounter one, please report it through Amazon Customer Service.

Is ThePrinterDepo.com legitimate?

Yes. The Printer Depot is a family-owned and operated business serving customers from the Dallas–Fort Worth Metroplex since 1994.

For your protection, verify that emails come from an @theprinterdepo.com address. Contact us before making a payment if you are uncertain about a listing or communication.

Is The Printer Depot affiliated with HP or Lexmark?

No. The Printer Depot is independent and is not affiliated with, authorized by or endorsed by HP or Lexmark.

Unless expressly stated otherwise in writing, products sold by The Printer Depot do not include a manufacturer warranty. Any warranty expressly offered with a product is issued and administered solely by The Printer Depot under its applicable written limited-warranty terms.

Orders and Invoices

Can I receive a copy of my invoice?

Yes. Email sales@theprinterdepo.com with your four-digit order number, and a representative will provide a formal invoice.

My order arrived, but something is missing. What should I do?

Contact sales@theprinterdepo.com promptly and provide:

• Your order number

• A description of the missing item

• Photographs of everything received

• Photographs of the packaging and shipping label

Please retain the product and all original packaging while we investigate.

I received the wrong item. What should I do?

Email sales@theprinterdepo.com within 30 calendar days after delivery and include:

• Your order number

• A description of the item ordered

• A description of the item received

• Clear photographs of the product

• Photographs of its part and serial numbers

• Photographs of the packaging and shipping label

If The Printer Depot confirms that an incorrect item was shipped, we will select the appropriate remedy and provide return instructions when necessary. The Printer Depot is responsible for authorized return-shipping costs for a confirmed incorrect-item claim.

Processing, Shipping and Cancellation

How long does order processing take?

Some products require preparation, testing, configuration, refurbishment, repair or freight coordination before shipment.

The processing estimate disclosed on the product page, quotation, invoice or order confirmation may range from 3 to 45 business days. Processing time is separate from carrier transit time.

Business days do not include weekends or federal holidays.

Is my order guaranteed to arrive by a particular date?

A preferred delivery date is not guaranteed unless The Printer Depot expressly agrees to that date in writing.

For a deadline-sensitive order, email sales@theprinterdepo.com before purchasing to verify stock, processing time and available shipping services.

Expedited carrier services may reduce transit time, but they do not eliminate preparation time or circumstances outside our control.

Can I cancel an order after placing it?

Cancellation requests are subject to review and approval by The Printer Depot.

An order generally cannot be cancelled solely because it remains within the processing period disclosed when the order was placed. Orders that have entered fulfillment, had a shipping label processed or shipped generally cannot be cancelled.

If The Printer Depot cannot ship within the promised period—or within the legally required period when no shipping date was stated—we will provide any required delay notice, revised estimate, cancellation opportunity or refund.

Shipping Damage

What should I do if my order arrives damaged?

Inspect the shipment promptly. Notify sales@theprinterdepo.com as soon as possible, preferably within two business days after delivery.

Include:

• Your order number

• A description of the damage

• Photographs of the damaged item inside its packaging

• Photographs of all interior packing materials

• Photographs of exterior damage to the box, crate, pallet or wrapping

• A photograph of the shipping label

• Any additional documentation requested by The Printer Depot

Should I keep the damaged item and packaging?

Yes. Retain the product, pallet, box, crate and all original packaging until the claim is resolved.

Do not return, repair, install, disassemble or alter a damaged item without written authorization. The carrier or The Printer Depot may require an inspection.

Failure to preserve the packaging or provide the requested documentation may prevent verification and result in denial of the claim.

What remedies are available for shipping damage?

The Printer Depot will evaluate the documentation and select the appropriate response.

Depending on the circumstances, the remedy may include:

• Troubleshooting or repair assistance

• Replacement parts

• Product repair

• Product replacement or exchange

• Refund

• Freight reimbursement

• No further remedy when the claim cannot be verified or does not qualify

The carrier’s decision regarding its freight claim does not independently determine the remedy offered to the customer.

Returns

Are all products eligible for return?

No. A product may qualify for a return only when:

• The Printer Depot confirms that it shipped the wrong item

• The Printer Depot approves a qualifying shipping-damage claim

• The Printer Depot determines that the product is a total loss or beyond economical repair

• The Printer Depot approves a discretionary return in writing

• Applicable law or a separate written limited warranty requires a return

Submitting a request does not guarantee approval. When an issue can reasonably be corrected through troubleshooting, adjustment, replacement parts or repair, The Printer Depot may offer that remedy instead of authorizing a return.

How long do I have to request a standard return?

A standard return request must be submitted within 30 calendar days of the original purchase date shown on the order confirmation.

The period begins on the purchase date—not the shipment, delivery, installation or first-use date.

Requests submitted after 30 calendar days are not eligible for a standard return unless required by applicable law or different written terms.

How do I request a return?

Email sales@theprinterdepo.com and provide:

• Your order number

• The reason for the request

• Clear photographs or video showing the reported issue

• The product’s serial and part numbers

• Any diagnostic information requested by The Printer Depot

All returns require prior written authorization. Do not ship a product back until authorization and return instructions have been provided.

How quickly must an authorized return be shipped?

An approved return must be shipped within 10 calendar days after authorization unless The Printer Depot agrees to a different deadline in writing.

The shipment must:

• Clearly reference the order number

• Include all originally supplied components and accessories

• Include the original packaging when available

• Be securely packaged for transit

• Use a trackable shipping method

Unauthorized packages may be refused, returned to the sender or held at the customer’s expense.

When is a product considered returned?

A product is not considered returned until it has been physically received and accepted by The Printer Depot.

Giving a package to a shipping carrier does not constitute receipt or acceptance by The Printer Depot.

Which products are final sale or nonreturnable?

Unless The Printer Depot shipped the wrong item, approves a qualifying shipping-damage claim, an applicable written limited warranty provides otherwise or the law requires a remedy, the following are final sale:

• New, sealed OEM printheads

• New, sealed OEM toner cartridges

• New, sealed OEM transfer belts

• New, sealed OEM imaging drums

• New, sealed OEM developers

• Remanufactured printheads

• Remanufactured transfer belts

• Remanufactured imaging drums

• Remanufactured developers

• Palletized freight shipments

• Individual items weighing more than 65 pounds

• Items delivered outside the contiguous 48 United States

• Special-order, final-sale or nonreturnable items

• Products installed, modified, disassembled, damaged or repaired without authorization

• Products for which a return is requested more than 30 days after purchase

Unless different terms are provided in writing, the standard return program and any warranty administered by The Printer Depot are unavailable for orders delivered to Alaska, Hawaii, United States territories or international destinations.

Return Fees and Refunds

Is there a restocking fee?

A 25% restocking fee may apply when:

• Inspection does not confirm the reported issue

• The issue can be resolved through reasonable troubleshooting, adjustment or repair

• The return does not result from a confirmed error by The Printer Depot

• The returned item is incomplete

• Components, accessories, manuals or packaging are missing

• The item was used beyond what was reasonably necessary to evaluate it

• The product was installed, modified, disassembled or serviced without authorization

• The product cannot be resold in the condition in which it was delivered

The fee does not apply when The Printer Depot confirms that it shipped the wrong item. It may also be waived as part of an approved shipping-damage remedy.

Who pays the shipping costs for a return?

For a return subject to a restocking fee, the customer is responsible for the original outbound shipping or freight cost and the return shipping or freight cost.

Original shipping, freight, handling, residential-delivery, liftgate, inside-delivery, limited-access and expedited-service charges are nonrefundable.

If the original order included free or discounted shipping, The Printer Depot’s actual outbound cost may be deducted from the refund. If we provide a prepaid return label, its cost may also be deducted.

Authorized return shipping is paid by The Printer Depot when we confirm that the wrong item was shipped.

Can a refund be reduced for missing parts or return damage?

Yes. An approved refund may be reduced for:

• The applicable 25% restocking fee

• Original or return shipping costs

• Missing components or accessories

• Unauthorized alterations or damage

• Documented loss in value

• Damage caused by inadequate return packaging

The customer is responsible for safely packaging an authorized return.

How long does an approved refund take?

Refunds are calculated after the returned product has been received, inspected and tested.

An approved refund is generally issued to the original payment method within 7–10 business days after inspection. The customer’s financial institution may require additional time to post the credit.

Warranty and Technical Support

Is a return request the same as a warranty request?

No. Returns and warranties are separate processes.

A warranty request:

• Is not a return request

• Does not extend or restart the 30-day return period

• Does not automatically authorize a return

• Does not create an automatic right to a refund, exchange or credit

• Does not allow the customer to select the warranty remedy

Likewise, submitting a return request does not create warranty coverage.

What remedies may be offered under product support or warranty coverage?

When applicable, The Printer Depot may provide:

• Troubleshooting

• End-user adjustments

• Repair instructions

• Replacement parts

• Professional repair

• Product replacement or exchange

• Store credit

• Another remedy permitted by the applicable written terms

The Printer Depot evaluates the claim and selects the appropriate remedy.

Can an independent technician inspect or repair a product involved in a claim?

Obtain written authorization from The Printer Depot before allowing a third party to inspect the product internally, disassemble it, repair it, modify it, reconfigure it or replace parts.

Unauthorized third-party work may affect claim eligibility if it changes the product’s condition, interferes with diagnosis, causes additional damage or prevents verification of the original problem.

An independent technician’s diagnosis does not bind The Printer Depot unless that technician was specifically authorized in writing for the claim.

Chargebacks and Payment Disputes

What should I do before filing a chargeback?

Contact sales@theprinterdepo.com and allow us to review the issue through the appropriate return, warranty, shipping-damage, parts, repair or exchange process.

A chargeback is a card-processing procedure. It is not a return authorization, warranty decision or transfer of product ownership.

What happens if a chargeback is filed while I still have the product?

The Printer Depot may suspend a pending return, warranty, repair, parts, replacement, exchange, credit or refund process until:

• The product has been physically received and inspected

• The chargeback has been withdrawn or finally resolved

• The payment and ownership status has been reconciled

A customer who receives chargeback funds while retaining the merchandise is not entitled to keep both the product and the purchase funds.

The Printer Depot may pursue the return of its merchandise, payment of a valid unpaid balance and other lawful remedies permitted by the purchase agreement and applicable law.

Fusers, Maintenance Kits and Printers

What is the difference between “Exchange” and “Outright” pricing?

Exchange pricing requires the customer to return a used or defective fuser assembly of the same eligible model or variant within 30 days after receiving the replacement.

Failure to return the required core may result in the additional charge stated in the product listing, invoice or applicable exchange terms.

Outright pricing does not require the return of a used or defective fuser. This option is often best for resellers, service organizations and customers who want to retain their original assembly.

Can I request a printer’s page count before purchasing?

Yes. Contact us before purchasing, and we can provide the currently displayed page count for an available printer.

Page count alone does not represent the remaining service life of a professionally remanufactured printer. Our process may include replacing moving and wear-related components that originally contributed to that count.

Depending on the model and work performed:

• Service counters such as engine cycles may be reset

• Maintenance-kit status may be set to 100% after replacement

• A displayed counter should not be interpreted as meaning that a remanufactured printer has never been used

Products described as New Open Box or NOB will have fewer than 500 pages.

Do you offer depot repair and equipment exchange services?

Yes. Depending on the equipment and project, The Printer Depot can quote:

• Repair of existing equipment

• Exchange for replacement equipment

• Store credit

• Purchase of qualifying surplus printers

Printer Buyback Program

What equipment does The Printer Depot purchase?

We purchase the following in working, damaged, incomplete or nonworking condition:

• HP LaserJet printers manufactured in 2003 or later

• Lexmark MS Series printers

• Zebra GK, ZD and ZT Series printers

• HP LaserJet fuser cores

• Lexmark MS Series fuser cores

Offers depend on model, condition, quantity, location, transportation requirements and current recovery value.

Do you purchase inkjet printers?

No. We do not purchase inkjet printers or devices that use liquid-based ink cartridges or refillable ink tanks.

We may accept them for responsible recycling. Contact us before delivering or shipping equipment.

How do I request a buyback evaluation?

Email sales@theprinterdepo.com with:

• Manufacturer and model or part numbers

• Quantity and condition

• Pickup city and state

• Pallet count

• Loading-dock, forklift or liftgate availability

• Clear photographs

• Whether you prefer cash, store credit, repair or exchange

Pallet and Transportation Requirements

Will you purchase one printer outside North Texas?

A single printer located outside North Texas is often not economical to purchase or accept as a trade-in because of transportation costs.

Exceptions may be possible for higher-value equipment. Multiple printers and pallet quantities are evaluated individually.

What is required for a pallet pickup?

Individuals and organizations offering a pallet or more must be able to:

• Properly wrap each pallet

• Securely band the equipment to the pallet

• Provide safe access for a commercial semi-truck

• Load the equipment using a commercial dock or suitable forklift

A commercial pickup area accessible to a liftgate-equipped semi-truck may also qualify.

Responsible Recycling and Data Security

How much equipment does The Printer Depot recycle?

The Printer Depot properly recycles more than 100 tons of printers and printer consumables annually—material that might otherwise be sent to landfills.

Is data removed from recycled printers?

Yes. Every product received through our buyback and recycling programs is evaluated for data-bearing components.

Stored data is securely wiped and/or the applicable data-bearing component is physically destroyed, as appropriate.

What should I do with equipment that does not qualify?

We recommend locating an R2-certified electronics recycling center near you.

Tell the recycler that The Printer Depot referred you, and ask its team to contact us.

R2v3 Downstream Partnerships

Does The Printer Depot work with R2v3-certified recyclers?

Yes. The Printer Depot has served as a downstream partner for 100 R2v3-certified electronics recycling companies.

We welcome inquiries from recyclers seeking a specialized downstream outlet for printers, eligible components, fuser cores and related consumables.

Is The Printer Depot R2v3 certified?

The Printer Depot strives to follow R2-aligned practices and maintain responsible downstream relationships. We do not represent The Printer Depot itself as R2v3 certified.

What organizations do you work with?

We work with:

• Information-technology firms

• School districts

• Private and state-operated medical facilities

• Fortune 500 companies

• R2v3-certified electronics recycling companies

• Other established organizations and industry leaders

How can an R2v3 recycler discuss a partnership?

Email sales@theprinterdepo.com with information about your organization, location, anticipated equipment and approximate quantities.

Still Need Help?

Email sales@theprinterdepo.com with your order number, model number or a brief description of the equipment involved.

Our team will direct your request to the appropriate sales, support, return, warranty, repair, buyback or recycling process.