Warranty Information

Effective date: July 21, 2016

Thank you for purchasing from The Printer Depot. This document explains the limited-warranty and extended-service coverage provided solely by The Printer Depot.

Coverage applies only when a Limited Warranty or Extended Service Plan is expressly identified on the applicable product listing, order confirmation, invoice, or other written purchase document.

1. Warrantor and Administrator

Warrantor and administrator:
Valencia Management, LLC, doing business as The Printer Depot

Mailing address:
P.O. Box 181027
Dallas, TX 75218

Email:
Sales@theprinterdepo.com

In this policy, “The Printer Depot,” “we,” “us,” and “our” refer to Valencia Management, LLC, doing business as The Printer Depot.

2. No Manufacturer Warranty

Unless expressly stated otherwise in writing, products sold by The Printer Depot do not include or carry a manufacturer warranty.

Any warranty or service coverage offered with a product is issued, administered, supported, and backed solely by The Printer Depot according to these terms and the coverage identified in the customer’s Order Summary.

The manufacturer is not responsible for providing warranty service, replacement parts, repairs, exchanges, refunds, or technical support for products sold by The Printer Depot.

The Printer Depot alone determines whether a claim is covered and what remedy is available.

3. Limited Warranty and Extended Service Plans

Coverage included in the product’s purchase price is referred to as a Limited Warranty.

Optional coverage purchased separately for an additional price is referred to as an Extended Service Plan.

Available Extended Service Plan terms may include one, two, or three years. The exact price, duration, and coverage level are those shown in the product listing, Order Summary, invoice, or other written purchase document.

Coverage periods may range from 30 days through 39 months, depending on the coverage purchased or included with the product.

An Extended Service Plan does not expand coverage beyond the terms expressly stated in this policy and the customer’s Order Summary.

4. Coverage Information

Unless different terms appear in the customer’s Order Summary:

• Covered product: The product identified on the applicable order

• Coverage start date: The carrier-confirmed delivery date or customer-pickup date

• Waiting period: None

• Coverage term: The period identified in the Order Summary

• Maximum coverage amount: The original product purchase price

• Coverage provider: The Printer Depot

• Manufacturer coverage: None unless expressly stated otherwise in writing

A replacement product or component does not automatically restart or extend the original coverage period unless The Printer Depot expressly agrees otherwise in writing.

5. Returns and Warranties Are Separate Processes

The words “return” and “warranty” describe separate, independent, and non-interchangeable processes.

A return request is a request for authorization to send a product back for a possible refund, exchange, or credit. Return requests are governed exclusively by The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

A standard return request must be submitted within 30 calendar days of the original purchase date—not the delivery date.

A warranty request is a request for diagnosis or corrective service under an applicable Limited Warranty or Extended Service Plan issued by The Printer Depot.

A warranty request:

• Is not a return request;

• Does not extend or restart the return period;

• Does not automatically authorize a return;

• Does not create an automatic right to a refund, credit, or exchange; and

• Does not permit the customer to select the warranty remedy.

Submitting a return request does not automatically create or establish warranty coverage.

The Printer Depot alone determines whether a matter will be handled as a return request, warranty request, shipping-damage claim, parts request, repair request, or another type of claim.

The complete return policy is available at:

https://www.theprinterdepo.com/policies/refund-policy

6. Authority to Evaluate Claims and Select Remedies

Except where applicable law expressly provides otherwise, The Printer Depot has the sole and final authority to evaluate warranty claims, determine coverage, diagnose reported issues, and select the appropriate remedy.

The Printer Depot may require:

• Photographs or videos;

• A detailed description of the reported issue;

• Serial numbers and part numbers;

• Configuration and usage information;

• Diagnostic reports or error codes;

• Remote hardware troubleshooting;

• Maintenance records;

• Electrical or environmental information;

• Physical inspection; or

• Shipment of the product or affected component to The Printer Depot.

The customer’s description, preferred resolution, or personal opinion will be considered but does not determine coverage or the remedy provided.

Statements, diagnoses, recommendations, or opinions from shipping carriers, independent IT firms, technicians, repair facilities, installers, consultants, or other unauthorized third parties are not binding upon The Printer Depot.

No employee, contractor, carrier, technician, or third party may authorize a warranty remedy on behalf of The Printer Depot unless the authorization is provided or confirmed in writing by an authorized representative of The Printer Depot.

To the fullest extent permitted by law, The Printer Depot’s coverage and remedy determinations are final.

7. Hardware-Only Coverage

The Printer Depot’s warranty coverage is limited to covered failures involving the printer’s physical hardware.

Subject to the applicable coverage level and exclusions, coverage applies to qualifying mechanical or electrical failures arising under normal use.

“Normal use” means the product has been properly installed, operated, maintained, and used within its rated electrical, environmental, and workload specifications.

Potentially covered conditions may include:

• Defects in materials or workmanship;

• Damaged or nonfunctioning buttons;

• Defective physical connectivity ports;

• Defective display pixels;

• Internal overheating not caused by the operating environment;

• Abnormal mechanical noise;

• Covered electrical failures; and

• Power-surge or voltage-fluctuation damage when specifically covered under Section 18.

The Printer Depot alone determines whether a reported condition constitutes a covered hardware failure.

8. Modular Repair Model

Many products sold by The Printer Depot are modular and designed so individual components can be replaced without replacing the entire device.

When The Printer Depot confirms a covered hardware failure, the standard warranty remedy is to provide:

• An appropriate non-consumable replacement part;

• Reasonable hardware-focused troubleshooting needed to identify the affected component; and

• Applicable manufacturer-authored service documentation showing how the component is replaced, when that documentation is available.

Providing manufacturer-authored service documentation does not mean the product carries a manufacturer warranty. All coverage remains issued, administered, and backed solely by The Printer Depot.

Providing an appropriate replacement part and applicable service documentation satisfies The Printer Depot’s warranty obligation when The Printer Depot determines that the affected component can reasonably be replaced.

9. Shipping Damage Is Not a Warranty Claim

Shipping damage is not processed as a standard warranty claim.

Damage occurring during transportation is governed by the shipping-damage provisions of The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

Shipping-damage claims require photographs of:

• The damaged product inside the packaging;

• Interior packaging materials;

• External damage to the box, crate, pallet, or wrapping; and

• The shipping label.

The Printer Depot alone determines whether the documentation supports a shipping-damage remedy.

A shipping carrier’s acceptance, denial, or settlement of its own claim does not independently determine the remedy offered by The Printer Depot.

10. Submitting a Warranty Claim

To submit a warranty claim, email Sales@theprinterdepo.com during the applicable coverage period.

The request must include:

• The order number;

• The product’s serial number and part number;

• A detailed description of the issue;

• Photographs or video showing the issue;

• Relevant error messages or diagnostic reports; and

• Any additional information requested by The Printer Depot.

Submitting a claim does not establish coverage or guarantee a particular remedy.

The Printer Depot will generally begin by providing hardware-focused troubleshooting or requesting additional diagnostic information.

The customer must cooperate with reasonable troubleshooting and respond to requests for information within 30 calendar days.

A claim may be closed if the customer does not respond. Closing a claim does not extend, pause, or restart the original coverage period.

11. Available Warranty Remedies

If The Printer Depot confirms a covered hardware failure, it may select one or more of the following remedies:

• Hardware-focused troubleshooting;

• A non-consumable replacement part;

• Manufacturer-authored service documentation;

• End-user replacement instructions;

• Standard product exchange;

• Advanced exchange, when specifically approved;

• Replacement with a substantially comparable product;

• Store credit; or

• Refund of the product purchase price when selected by The Printer Depot.

The customer may request a preferred remedy, but the request is not binding.

The Printer Depot alone determines whether the appropriate remedy is a replacement part, exchange, replacement product, credit, refund, or another available resolution.

A refund is not an automatic warranty remedy. If selected, a warranty refund is limited to the product purchase price and excludes original shipping, freight, taxes, installation, maintenance, third-party service, and other fees except where reimbursement is required by law.

The total value of all remedies will not exceed the original product purchase price to the extent permitted by law.

12. Replacement Parts

Replacement parts may be:

• New;

• Used;

• Refurbished;

• Rebuilt;

• Remanufactured; or

• Non-OEM.

The Printer Depot alone selects the replacement part.

Replacement items will provide substantially comparable functionality but may differ cosmetically or by revision, configuration, production date, manufacturer, or other nonfunctional characteristics.

The customer may be required to return the original defective part or component core. Failure to return a required part or core within the stated period may result in:

• A core charge;

• Suspension of warranty processing;

• Denial of additional replacement parts;

• Collection activity; or

• Suspension of other coverage associated with the customer’s account.

13. Replacement-Part Installation

The customer is responsible for installing an authorized replacement part or hiring a qualified independent technician to perform the installation.

Before installation, the customer should review the documentation provided and confirm that the installer possesses the tools, knowledge, and experience required to complete the repair safely.

The customer or technician must:

• Follow the provided service documentation;

• Disconnect power and observe applicable safety precautions;

• Protect the printer against electrostatic discharge;

• Avoid damaging cables, connectors, fasteners, covers, and surrounding components;

• Install only the part authorized by The Printer Depot; and

• Preserve the original component when its return is required.

The use of an independent technician does not, by itself, automatically void the entire warranty.

However, coverage may be denied for damage caused or contributed to by improper installation, unauthorized modification, incorrect parts, failure to follow service instructions, or other third-party work.

An independent technician’s diagnosis or recommendation does not bind The Printer Depot or determine the warranty remedy.

14. No On-Site Service

The Printer Depot does not provide on-site installation, repair, maintenance, or technical-support services.

Warranty service is administered remotely through:

• Photographs and videos;

• Diagnostic information;

• Hardware-focused troubleshooting;

• Replacement parts; and

• Applicable service documentation.

The Printer Depot is not responsible for visiting the product’s location or providing personnel to perform repairs.

15. Independent Technician Referrals

When physical technician assistance is appropriate, The Printer Depot may provide contact information for an independent service technician within its referral network.

A referral is provided solely as a convenience.

A referred technician:

• Is not an employee, agent, or representative of The Printer Depot;

• Does not have authority to determine warranty coverage;

• Cannot select or authorize a remedy on behalf of The Printer Depot;

• Contracts directly with the customer;

• Establishes the technician’s own schedule, service area, and pricing; and

• Must be hired and paid directly by the customer.

The Printer Depot does not guarantee the availability, response time, workmanship, licensing, insurance, or performance of an independent technician.

All technician labor, travel, installation, diagnostic, and service charges are the customer’s sole responsibility.

16. Installation and IT Support Are Not Included

The Printer Depot does not provide printer installation, software configuration, or general IT-support services.

Warranty support does not include assistance with:

• Initial printer installation or setup;

• Physical delivery installation;

• Computer or mobile-device setup;

• Printer-driver installation or configuration;

• Print queues or print-server configuration;

• Scan-to-folder configuration;

• Scan-to-email configuration;

• SMTP settings or email-server authentication;

• SMB settings, shared folders, permissions, or network credentials;

• Wireless, Ethernet, router, firewall, or network configuration;

• Cloud-printing platforms or third-party applications;

• User-account, directory, or domain configuration;

• Outdated or unsupported Windows, macOS, Linux, mobile-device, or server operating systems;

• Computer, server, router, switch, firewall, email-server, or network problems;

• Software, application, driver, firmware, or compatibility issues unrelated to a confirmed printer-hardware failure;

• Data migration, recovery, backup, or security;

• Toner cartridges or supplies not purchased from The Printer Depot; or

• Print-quality or operational problems caused by incompatible, defective, altered, refilled, or third-party toner cartridges not purchased from The Printer Depot.

The customer is responsible for maintaining compatible computers, operating systems, drivers, networks, email services, credentials, permissions, toner cartridges, and other equipment required to use the printer.

A condition originating outside the printer’s covered hardware is not a covered warranty failure.

17. Consumables and Supplies

Consumable components are not covered unless a product listing or separate written agreement expressly states otherwise.

Excluded consumables include:

• Toner cartridges;

• Starter toner cartridges;

• Ink cartridges;

• Imaging drums;

• Developers;

• Transfer belts;

• Fusers;

• Rollers;

• Separation pads;

• Maintenance kits; and

• Other components designed to wear through normal operation.

Starter toner cartridges are provided as-is and are final sale.

The Printer Depot does not diagnose, support, replace, or warrant toner cartridges or other supplies purchased from another seller.

Print defects, error messages, contamination, leakage, hardware damage, or operational problems caused by toner or supplies not purchased from The Printer Depot are excluded from coverage.

18. Power-Surge and Voltage-Fluctuation Coverage

Power-surge or voltage-fluctuation damage is covered only when:

• The customer’s Order Summary expressly includes this coverage;

• The product was connected to a properly rated surge protector or power-conditioning device;

• The protective device was used correctly; and

• The reported damage was not caused by improper electrical installation, unsupported voltage, generator instability, or customer misuse.

The Printer Depot may require photographs, specifications, purchase records, or physical inspection of the surge-protection equipment.

The use of a particular brand is not required unless that equipment is supplied without charge by The Printer Depot or otherwise permitted by law.

19. What Is Not Covered

Unless expressly included in writing, coverage does not include:

• Consumable components or supplies;

• Normal wear and tear;

• Routine maintenance or cleaning;

• Misuse, abuse, neglect, accident, or improper handling;

• Improper installation, repair, modification, or transportation;

• Use outside rated workload, electrical, temperature, humidity, ventilation, or environmental specifications;

• Fire, water, moisture, corrosion, pests, contamination, or environmental damage;

• Cosmetic scratches, dents, discoloration, or other appearance-related conditions that do not materially affect operation;

• Theft, disappearance, or loss;

• Altered, removed, or unreadable serial numbers;

• Manufacturer recalls;

• Network, software, driver, firmware, cybersecurity, compatibility, or configuration issues unrelated to a confirmed hardware failure;

• Data loss, security incidents, or loss of stored information;

• Damage caused by unauthorized or improperly installed parts;

• Damage caused by third-party service;

• Damage caused by insufficient packaging;

• Damage occurring during return transportation;

• Shipping damage governed by the separate shipping-damage policy; or

• Conditions arising outside the applicable coverage period.

The Printer Depot alone determines whether an exclusion applies.

20. No-Fault-Found and Non-Covered Claims

If inspection or testing does not confirm the reported issue, or if The Printer Depot determines that the issue is excluded from coverage, the claim may be denied.

If the customer requests a return after a claim is denied or classified as no fault found, any return is governed by The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

A 25% restocking fee, original shipping cost, return shipping cost, diagnostic charge, missing-component deduction, or damage deduction may apply under the return policy.

A warranty claim does not avoid or replace applicable return-policy charges.

21. Customer Responsibilities

The customer must:

• Provide valid proof of purchase;

• Submit the claim during the applicable coverage period;

• Accurately describe the reported issue;

• Provide requested photographs, videos, and diagnostic information;

• Cooperate with reasonable hardware troubleshooting;

• Use and maintain the product properly;

• Maintain compatible computers, operating systems, networks, drivers, and supplies;

• Use appropriate electrical and surge-protection equipment;

• Protect the product during transportation;

• Pay authorized shipping, freight, technician, or service charges;

• Return required exchange products and component cores on time; and

• Respond to claim communications within 30 calendar days.

Failure to satisfy a reasonable claim requirement may delay, suspend, or result in denial of coverage when the failure prevents The Printer Depot from verifying or resolving the claim.

22. Warranty Shipping Costs

When The Printer Depot authorizes shipment of a replacement part during the first 30 calendar days after delivery, The Printer Depot may provide standard outbound shipping at its discretion.

After the first 30 calendar days, the customer is responsible for:

• Shipping an affected product or component to The Printer Depot when requested;

• Shipping replacement parts;

• Return shipping;

• Freight charges;

• Packaging costs;

• Residential-delivery charges;

• Liftgate charges;

• Inside-delivery charges;

• Limited-access charges;

• Appointment, detention, storage, or redelivery charges; and

• Other carrier-related service fees.

Products and components must be properly packaged and protected during transportation.

The customer is responsible for damage caused by inadequate packaging or improper handling during shipment.

A product or component is not considered received until it has been physically delivered to and accepted by The Printer Depot.

23. Repeated Covered Failures

A product that experiences repeated covered failures after reasonable repair attempts may be eligible for an exchange, replacement, credit, or refund.

The Printer Depot alone determines:

• Whether previous repairs were insufficient;

• Whether the failures are related;

• Whether a reasonable number of repair attempts occurred; and

• What remedy, if any, will be provided.

Repeated service does not automatically create return eligibility or entitle the customer to select a refund or replacement.

24. Account Status, Conduct, and Service Administration

The Printer Depot may suspend claim processing while the customer has:

• An outstanding balance related to the covered product or order;

• An unpaid authorized shipping, freight, core, or service charge;

• An overdue exchange product or component core;

• An unresolved chargeback involving the covered product; or

• Failed to provide information or cooperation reasonably required to evaluate the claim.

Abusive, threatening, discriminatory, or demeaning conduct toward staff may result in communication being limited to email or another documented channel.

These administrative measures do not eliminate an obligation that cannot legally be waived.

25. Chargebacks, Collections, and Recovery of Merchandise

A chargeback or payment dispute is a card-processing procedure. It is not a return authorization, warranty determination, court judgment, or transfer of ownership.

A determination made by a financial institution or card network affects the payment transaction administered through that network. It does not supersede an otherwise enforceable agreement, extinguish a valid contractual obligation, determine ownership of the merchandise, or prevent The Printer Depot from pursuing separate lawful remedies.

Customers must not initiate a chargeback while:

• A warranty request is under review;

• Troubleshooting, diagnosis, repair, or parts assistance is in progress;

• An exchange or replacement is being processed;

• The product remains in the customer’s possession; or

• The product is in a carrier’s possession and has not been physically received and accepted by The Printer Depot.

If a chargeback is filed, The Printer Depot may suspend pending warranty, parts, exchange, replacement, credit, or refund processing until:

• The product has been physically received and inspected;

• The chargeback has been withdrawn or finally resolved; and

• Ownership and payment status have been reconciled.

Warranty coverage may be suspended while a valid unpaid balance remains on the covered product.

A customer who receives chargeback funds while retaining the product is not entitled to keep both the merchandise and the purchase funds.

If the customer retains the merchandise after receiving chargeback funds, The Printer Depot may:

• Invoice the customer for the unpaid purchase price;

• Demand return of the merchandise;

• Refer a valid unpaid balance to a collection agency;

• Pursue civil recovery of the purchase price, merchandise, or legally recoverable damages;

• Seek authorized recovery expenses, court costs, interest, or attorney’s fees; and

• Report documented suspected theft, conversion, fraud, or falsification to the appropriate authorities.

If The Printer Depot incurs a Shopify chargeback processing fee that is not subsequently returned, the customer may be assessed the actual fee incurred, currently $15, when authorized by the customer’s agreement and permitted by law.

The customer remains responsible for a valid unpaid balance notwithstanding the outcome of the card-network proceeding. The Printer Depot reserves all available civil remedies to recover its merchandise, funds, and legally recoverable costs.

26. Cancellation and Return Requests

A cancellation applies only to an order that is still being processed and has not shipped from The Printer Depot’s facility.

Cancellation requests must be submitted to Sales@theprinterdepo.com and are governed by The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

Once an order has shipped, it is no longer eligible for cancellation. Any request involving the product will be evaluated under the applicable return, shipping-damage, or warranty provisions.

Included Limited Warranty coverage is non-refundable.

Any refund of a separately purchased Extended Service Plan is governed by the written terms applicable to that plan and applicable law.

27. Geographic Coverage

Coverage is limited to products located within the contiguous 48 United States.

Coverage is unavailable and void for products shipped, transported, installed, or used in Alaska, Hawaii, United States territories, or foreign locations unless The Printer Depot expressly approves coverage in writing.

The customer must notify The Printer Depot before moving a covered product outside the eligible coverage area.

28. Transfer of Coverage

Coverage is issued to the original purchaser and is non-transferable.

The Printer Depot may approve coverage for a documented blind drop shipment when the original purchaser remains responsible for all communications, charges, claim requirements, and obligations.

No other transfer is valid without prior written approval from The Printer Depot.

29. Limitation of Liability

To the fullest extent permitted by law, The Printer Depot’s total aggregate liability under this Limited Warranty or Extended Service Plan will not exceed the original purchase price of the covered product.

The Printer Depot is not responsible for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

• Loss of business;

• Loss of revenue or profit;

• Business interruption;

• Loss of productivity;

• Loss of data;

• Installation or removal costs;

• Maintenance costs;

• Rental or replacement-equipment costs;

• Customer-performed labor; or

• Independent technician or service costs.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some limitations may not apply.

Nothing in this section excludes liability that cannot legally be excluded or limited.

30. No Insurance

This Limited Warranty and any Extended Service Plan are product-service agreements. They are not insurance policies and do not provide insurance coverage.

31. Claim Communications

All warranty communications must be sent to:

Sales@theprinterdepo.com

Customers should use the original email thread and include the applicable order number in all follow-up communications.

The Printer Depot does not issue a separate return or claim authorization number. The customer’s order number will be used to identify the claim.

32. Final Acknowledgment

By purchasing a product with Limited Warranty coverage or an Extended Service Plan from ThePrinterDepo.com, the customer acknowledges that the customer had an opportunity to review and accept these terms before purchase.

This warranty gives the customer specific legal rights, and the customer may also have other rights that vary from state to state.

All terms are enforced in accordance with applicable federal and state law and do not waive rights that cannot legally be limited.