Contact Us

Thank you for your interest in The Printer Depot.

You can find answers and resources for many common questions below. If you need additional assistance, please email us, use our website chat, or complete the online contact form located at the bottom of this page.

We take great pride in providing high-quality, transparent customer service. While we are unable to offer telephone support, our team is happy to assist you through any of our written communication channels.

Contact Methods

Email: Sales@theprinterdepo.com
Website Chat: https://www.theprinterdepo.com
Online Contact Form: Located at the bottom of this page

Typical Response Times

Our customer service team is available Monday through Friday from 9:00 a.m. to 4:00 p.m. Central Time, excluding holidays.

Email and Contact Form: Less than 24 hours
Website Chat: Less than 30 minutes during normal business hours

These response times are estimates and are not guaranteed. Messages received outside normal business hours will be reviewed when business operations resume. Complex inquiries, weekends, holidays, and periods of unusually high demand may require additional time.

Frequently Asked Questions

I’m not sure which printer is right for me. Can you help?

Absolutely. Please email Sales@theprinterdepo.com, use our website chat, or complete the contact form below with your estimated monthly print volume, number of users, budget, and required features.

Helpful information may include:

Print, copy, scan, or fax capabilities
Color or monochrome printing
Desktop or freestanding design
Ethernet or wireless connectivity
Letter, legal, or 11 × 17-inch paper support
Automatic two-sided printing
Number of paper trays
Required finishing features

A sales representative will review your requirements and provide options suited to your needs. Recommendations are based on the information you provide, so please include as much detail as possible.

How can I obtain an itemized invoice?

After placing an online order, you will receive an itemized order confirmation by email. Please check your spam or junk folder if you do not see it.

If you require a formal invoice, paid receipt, or additional documentation, contact us with your order number. Most document requests are completed within 36 hours.

Do you accept purchase orders?

Yes. We accept purchase orders from approved organizations. To process a purchase order, the purchaser must have either an approved credit-card authorization form on file or approved NET payment terms.

To request approval or submit a purchase order, contact Sales@theprinterdepo.com.

Do you accept purchase orders from state and federal government agencies?

Yes. The Printer Depot has established relationships with numerous state, local, and federal government agencies.

For vendor credentials, tax documents, quotations, or purchasing requirements, contact Sales@theprinterdepo.com. All purchase orders remain subject to review and acceptance by The Printer Depot.

My order has not shipped. How can I request an update?

An order confirmation is generally sent shortly after your order is placed. Tracking information is sent when the order is dispatched.

Many standard orders are processed within 3–5 business days. However, processing may take between 3 and 45 business days depending on the product, order size, testing requirements, customization, freight preparation, and availability.

Orders containing multiple devices, items weighing more than 65 pounds, palletized freight, or legacy products—such as the HP LaserJet M602n, P4015, or 4250n—may require additional processing time.

For an update, contact us with your order number. If you are planning a time-sensitive purchase of more than five units, please contact us before ordering for a more accurate processing estimate.

Expedited shipping applies to the carrier’s transit service after dispatch and does not necessarily shorten product preparation or processing time. Please review our Shipping Policy before placing a time-sensitive order.

I prefer to speak over the phone. How can I contact someone?

We take great pride in providing high-quality, transparent customer service. However, due to our extensive online presence across multiple platforms, we are unable to offer telephone support while consistently maintaining the level of service our customers expect.

For this reason, we kindly ask that all inquiries be submitted by email, through our website chat, or by using the online contact form located at the bottom of this page.

We understand that communication preferences may vary; however, our experience shows that these written channels provide greater transparency, efficiency, and accuracy while allowing both parties to maintain a clear record of the conversation.

Please email Sales@theprinterdepo.com, contact us through our website chat, or complete the contact form below, and a representative will be happy to assist you.

How can I change my shipping address, billing address, or contact information?

Shipping-address changes should be requested within one hour of placing your order. A request does not guarantee that the address can be changed because some orders enter processing or ship shortly after being placed.

The Printer Depot will determine whether a requested change can be completed. Customers are responsible for any carrier, rerouting, address-correction, relabeling, return-shipping, or reshipment charges resulting from incorrect information or a requested change.

For security purposes, certain billing-address changes may require cancellation and placement of a new order.

Are toner cartridges included with printers?

Product configurations vary. Many printers are available with or without toner cartridges, allowing you to select the option that best fits your needs.

Please review the product title, description, and available configuration options before ordering. Unless toner is specifically listed as included, it should not be assumed that toner cartridges are provided.

How can I confirm whether a printer or part is in stock?

Our inventory is monitored and updated regularly. However, website availability is not guaranteed until an order has been reviewed and accepted.

For bulk purchases, legacy products, urgent orders, or items requiring a specific configuration or part number, please contact us before ordering. Include the desired quantity, manufacturer part number, required condition, and requested delivery timeline.

Can I pick up my order in person?

Local pickup may be available for certain products and fulfillment locations, but advance written approval is required. Our fulfillment facilities are not retail stores and are not generally open to the public.

Before traveling to a location, you must receive written confirmation from a sales representative that:

Local pickup is available for your product
Your order is fully prepared for release
A pickup date, time, and location have been approved

An order confirmation alone does not authorize local pickup. Upon arrival, you must provide your order number and any requested identification.

Customers are responsible for providing a suitable vehicle and properly securing the merchandise after it has been loaded.

Can I view or demonstrate a product before purchasing?

Our fulfillment facilities are not public showrooms. In limited circumstances, a product demonstration may be available by appointment for customers in the North Texas area.

To ask about availability, contact a sales representative. Demonstrations are not guaranteed and must be confirmed in writing before visiting any location.

Do you offer blind drop shipping?

Yes. Blind drop shipping and private-label shipping may be available.

Please include your request in the notes at checkout and contact us immediately after placing your order. All special shipping requests are subject to review and must be confirmed in writing.

The Printer Depot is not responsible for special instructions that were not received, approved, and confirmed before the order entered fulfillment.

Can you help install or configure my printer?

The Printer Depot provides hardware-focused assistance for eligible products. We do not provide:

On-site service
Product installation
Driver installation or configuration
Scan-to-email configuration
Scan-to-folder configuration
Network, SMTP, or SMB configuration
Computer or operating-system troubleshooting
Assistance with outdated PC or Mac operating systems
Diagnosis of issues involving third-party software or networks

We also do not diagnose or provide support for problems involving toner cartridges or consumables that were not purchased from The Printer Depot.

When appropriate, we may provide manufacturer-authored service documentation or refer you to an independent service technician. Any referred technician is an independent provider whom you may hire at your own expense.

Unless expressly stated otherwise in writing, a referred technician is not employed by, exclusively contracted by, or acting as an agent of The Printer Depot.

How do I request a return, warranty review, replacement part, or shipping-damage review?

Contact us with your order number, a detailed explanation of the issue, and clear photographs or video showing the product’s condition or reported problem.

Returns and warranty requests are separate, unrelated processes with different eligibility requirements. Submitting a request does not automatically authorize a return, refund, exchange, repair, replacement, or parts shipment.

Shipping-damage requests should include clear photographs of:

The product inside its packaging
The interior packing materials
All visible exterior package damage
The complete shipping label

Please retain the product, original packaging, and packing materials until your request has been reviewed.

The Printer Depot determines the appropriate customer-facing resolution in accordance with its published Return, Warranty, and Shipping Policies.

We do not issue RMA or return-authorization numbers. Your order number identifies your request.

Contact The Printer Depot

Email: Sales@theprinterdepo.com
Website and Chat: https://www.theprinterdepo.com
Online Contact Form: Please complete the form below.

Please include your order number with all order-related inquiries.

Independent Business Notice

The Printer Depot is proudly independent and is not affiliated with, authorized by, sponsored by, or endorsed by HP, Lexmark, Canon, Xerox, OKI, Zebra, Epson, Dell, or any other equipment manufacturer.

Manufacturer names, trademarks, model numbers, and part numbers are used strictly for product identification, compatibility, and reference purposes.