Thank you for your interest in The Printer Depot.

You can find answers and resources to common questions below. If you need additional assistance, please fill out our contact form.

Note: We are unable to answer to all inquiries over the phone due to high call volume. However, we strive to provide excellent customer service via email & chat. 

• Email response time  <24 Hours (99% Delivery rate*)
• Chat response time <30 Minutes (100% Delivery rate*)

Commonly asked questions:

I’m not sure which printer is ideal for me, How can I find out?

Kindly consider the specific features you require, such as Copy, Scan, Fax, Color, Monochrome, Desktop, Standalone, Wireless, 11X17, Multiple Trays, etc., and send an email to sales@theprinterdepo.com. A sales representative will promptly contact you to provide a comprehensive range of options tailored to your needs.

How can I obtain a itemized invoice?

Upon placing an online order, you will receive an itemized order confirmation via email within 24 hours. If this is not sufficient, you can email your request to sales@theprinterdepo.com, and you will receive a formal itemized invoice within 36 hours.

Do you accept purchase orders?

Yes, we accept purchase orders. However, to process your order, you must either have a credit card authorization form on file or have been approved for NET terms. For any further questions, please email sales@theprinterdepo.com.

Do you accept PO’s from State & Federal Government agencies?

Yes, we have established a strong partnership with numerous state and federal government agencies. For credential requests, kindly contact sales@theprinterdepo.com.

My order hasn’t shipped yet, How can I get an update?

Order confirmation and tracking numbers are typically dispatched via email within 36 hours of order completion. Please be advised that orders comprising multiple items, orders exceeding 65 pounds, and orders containing legacy models (such as M602N, P4015, and 4250N) may experience a delay of up to 3-5 business days. Please note: For time-sensitive orders exceeding 5 pieces, please email sales@theprinterdepo.com for a more accurate processing time.

I prefer to speak over the phone, How can I get a hold of someone?

We take immense pride in delivering exceptional customer service that is both high-quality and transparent. However, due to our extensive online presence across multiple platforms, it has become challenging to consistently uphold the same level of customer service that we are renowned for. Consequently, we kindly request that all inquiries be directed via email or website chat. While we acknowledge that individual preferences may vary, our internal analytics indicate that a significant majority of clients favor the transparency and efficiency associated with email and chat communication. 

How do I make a revision to the shipping address, Billing address, or contact information?

Kindly contact sales@theprinterdepo.com or initiate a chat with your revision request. Please be advised that any changes to the shipping address must be requested within one hour of order completion, as many products are shipped on the same day. The customer will be responsible for any fees incurred due to re-routing or relabeling.

Are toner cartridges included?

Our printers can be selected with or without toner cartridges, allowing you to make the decision that best suits your needs. (For instance, the printer malfunctioned, but I still have replacement cartridges.)

How can I verify if a particular printer or part is in stock before purchasing?

Our inventory is continuously monitored, and order fulfillment is 99% accurate. However, if you intend to place bulk orders or have additional fulfillment inquiries, please contact sales@theprinterdepo.com.

Can I pickup my order in person?

Our fulfillment centers are strategically situated throughout the United States and are not open to the general public. However, if you prefer to collect your order in person, you can verify the product location nearest to you by contacting sales@theprinterdepo.com or via chat. Once you have verified the product location, you must obtain explicit approval from your sales representative that the product has been prepared for local pickup. Upon arrival, please provide your order number. Once released, a teammate will assist you with loading your order into your vehicle.

Can I view the product in person before purchasing?

Unfortunately, our facilities are not accessible to the general public and do not feature a showroom. However, if you are a resident of North Texas and wish to demonstrate a device, you may contact a sales representative via sales@theprinterdepo.com.

Do you offer “Blind Drop Shipping”?

Yes, we provide blind drop shipping and private labeling services. Kindly leave a note at checkout or contact sales@theprinterdepo.com for further assistance.