3 Year Extended Warranty

Protect your eligible printer with three years of extended service coverage for qualifying physical hardware failures.

This plan covers printer hardware only. It does not include consumables, on-site service, technician labor, installation, software, networking, or IT configuration.

Coverage is issued, administered, and backed solely by The Printer Depot—not the printer manufacturer.

Coverage Details

• Plan term: Three years

• Coverage provider: The Printer Depot

• Covered product: The eligible printer identified in the Order Summary

• Waiting period: None

• Maximum coverage amount: The printer’s original purchase price

• Coverage area: Contiguous 48 United States

• Transferability: Original purchaser only; non-transferable

Unless different terms appear in the Order Summary, coverage begins on the carrier-confirmed delivery date or customer-pickup date. A replacement product or component does not automatically restart or extend the original coverage period.

What May Be Covered

Subject to the complete terms and exclusions, this plan may cover qualifying mechanical or electrical failures arising during normal use, including:

• Defects in materials or workmanship

• Damaged or nonfunctioning buttons

• Defective physical connectivity ports

• Defective display pixels

• Internal overheating not caused by the operating environment

• Abnormal mechanical noise

• Other qualifying printer-hardware failures

The Printer Depot determines whether a reported condition is covered.

How Covered Issues Are Handled

Warranty service is administered remotely. The standard remedy for a confirmed hardware failure may include:

• Hardware-focused troubleshooting

• An appropriate non-consumable replacement part

• Manufacturer-authored service documentation, when available

• End-user replacement instructions

The Printer Depot selects the appropriate remedy. Depending on the circumstances, an approved remedy may also include an exchange, a substantially comparable replacement product, store credit, or a refund of the product purchase price.

A refund, exchange, or complete printer replacement is not automatic.

Replacement parts may be new, used, refurbished, rebuilt, remanufactured, or non-OEM and may differ cosmetically while providing substantially comparable functionality.

Customer Installation and Labor

The customer is responsible for installing an authorized replacement part or hiring and paying a qualified independent technician.

This plan does not include:

• On-site repair or technical support

• Technician labor or travel charges

• Installation or removal costs

• Diagnostic or maintenance charges

• Rental or temporary replacement equipment

Consumables Are Not Covered

Unless expressly included in writing, coverage does not include:

• Toner or ink cartridges

• Starter toner cartridges

• Imaging drums

• Developers

• Transfer belts

• Fusers

• Rollers

• Separation pads

• Maintenance kits

• Other components designed to wear through normal use

Additional Exclusions

This plan does not cover:

• Normal wear and tear

• Routine maintenance or cleaning

• Cosmetic damage that does not affect operation

• Misuse, neglect, accidents, or improper handling

• Improper installation, repair, modification, or transportation

• Fire, water, moisture, corrosion, contamination, or environmental damage

• Shipping damage

• Theft, disappearance, or loss

• Network, software, driver, firmware, compatibility, or configuration issues

• Data loss or cybersecurity incidents

• Damage caused by unauthorized parts or third-party service

• Problems caused by incompatible, defective, altered, refilled, or third-party supplies not purchased from The Printer Depot

Power-surge or voltage-fluctuation damage is covered only when expressly included in the Order Summary and all applicable protection requirements are satisfied.

Shipping Costs

During the first 30 calendar days after delivery, The Printer Depot may provide standard outbound shipping for an authorized replacement part at its discretion.

After the first 30 calendar days, the customer is responsible for authorized shipping, return shipping, freight, packaging, and other carrier-related charges.

Submitting a Claim

Email Sales@theprinterdepo.com during the coverage period and include:

• Order number

• Printer serial number and part number

• Detailed description of the issue

• Photographs or video showing the problem

• Relevant error messages or diagnostic reports

• Any additional information requested by The Printer Depot

Customers must cooperate with reasonable troubleshooting and respond to claim communications within 30 calendar days.

Important Information

A warranty claim is separate from a return request and does not automatically authorize a return, refund, credit, or exchange.

This Extended Service Plan is a product-service agreement and is not an insurance policy. By purchasing, the customer acknowledges the opportunity to review and accept The Printer Depot’s complete warranty terms.

Review the complete Warranty Information