Shipping policy

Shipping Policy

Thank you for choosing to shop with us! We are committed to providing a smooth and hassle-free shopping experience, and we want you to be fully informed about our shipping and payment policies.

1. Shipping Timeline and Guarantee

We aim to process and ship all orders as quickly as possible, but we do not guarantee a specific delivery date or shipping time. Delivery times are subject to the shipping carrier's schedule, weather conditions, and other factors beyond our control. Rest assured, we guarantee that your order will be delivered to the address provided at the time of purchase, unless there are issues outside our control (e.g., address errors, carrier delays, etc.).

2. Liability for Chargebacks

In the event that you initiate a chargeback or dispute a payment made for your order, please be aware that you will be held financially liable for the following charges:

• Original Transaction Cost: The full amount paid for the product(s) you ordered.
• Original Shipping Cost: This includes both the cost of shipping and any subsidized shipping rates, which were part of your order.
• $15 Penalty Fee from Shopify: A standard penalty fee charged by our payment platform for processing chargebacks.
• Maximum Interest Allowed by Law in Your State: Should collections become necessary, any interest incurred will be applied according to the legal rate in your state.
• Collection Fees: All fees associated with our attempts to recover the product or funds, including but not limited to collection agency fees, legal fees, and other administrative costs.

By making a purchase, you agree that you are responsible for all costs associated with chargebacks and that any attempts to dispute your purchase will result in the above-listed charges, regardless of the outcome of your financial institution’s investigation.

3. Order Tracking and Responsibility

Once your order has been shipped, we will provide you with tracking information (if applicable). It is your responsibility to monitor the progress of your shipment and ensure the item is received. In the rare event that an item is lost or damaged in transit, please contact us immediately so we can work with the carrier to resolve the issue.

4. Returning Products

Please refer to our Return and Refund Policy for details on how returns and exchanges are handled. If you refuse delivery or fail to collect your package, you will still be liable for all shipping and handling charges, as well as the penalty outlined above.

By purchasing from us, you agree to these terms and conditions. We encourage you to reach out to our customer service team if you have any questions or concerns.

Thank you for your understanding and cooperation. We value your business!