Shipping policy

Effective date: July 25, 2026

Thank you for choosing The Printer Depot. This policy explains our order-processing, shipping, delivery, freight, damage-claim, refused-delivery, expedited-shipping, and payment-dispute terms.

This policy should be read together with The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

Nothing in this policy limits a right or remedy that cannot legally be waived.

1. Order Processing Times

Certain products require preparation, testing, configuration, refurbishment, repair, packaging, or freight coordination before shipment.

Processing estimates disclosed on the product page, quotation, invoice, or order confirmation may range from 3 to 45 business days, depending on:

• The product ordered;

• Required preparation or testing;

• Order quantity;

• Product availability;

• Freight requirements;

• Order complexity; and

• Current order volume.

Business days do not include weekends or federal holidays.

The processing period begins after:

• Payment has been successfully authorized or cleared;

• The order information is complete;

• The shipping address has been confirmed; and

• Any information required to process the order has been received.

Processing time is separate from carrier transit time.

An order generally may not be cancelled solely because it remains within the processing period disclosed at the time of purchase.

Cancellation requests submitted during the disclosed processing period are subject to review and approval by The Printer Depot unless cancellation is required by applicable law.

2. Shipping Delays

If The Printer Depot cannot ship within the time promised when the order was placed—or within the time required when no shipping period was stated—The Printer Depot will provide any legally required:

• Delay notice;

• Revised shipping estimate;

• Opportunity to accept the delay;

• Opportunity to cancel; or

• Prompt refund.

A customer’s preferred delivery date does not replace the processing estimate accepted at the time of purchase unless The Printer Depot expressly agreed to that delivery date in writing.

3. Delivery Dates and Carrier Transit Times

Any delivery date or transit time provided by The Printer Depot or a shipping carrier is an estimate unless The Printer Depot expressly guarantees the date in writing.

The Printer Depot does not guarantee a particular delivery date or carrier transit time.

Carrier transit may be affected by:

• Weather;

• Natural disasters;

• Road closures;

• Labor disruptions;

• Carrier volume;

• Mechanical failures;

• Missed appointments;

• Address issues;

• Government actions;

• Security inspections;

• Limited-access delivery requirements; or

• Other circumstances outside The Printer Depot’s control.

The Printer Depot is not responsible for a carrier delay that occurs after the order has been shipped, except where responsibility cannot legally be excluded.

4. Expedited Shipping and Daily Cutoff Time

The Printer Depot’s daily cutoff for expedited-shipping orders is 11:00 a.m. Central Time on business days.

A business day does not include weekends, federal holidays, or days on which The Printer Depot or the applicable shipping carrier is closed.

An expedited order is considered received before the daily cutoff only when, by 11:00 a.m. Central Time:

• The order has been successfully submitted;

• Payment has been authorized or cleared;

• The shipping address is complete and verified;

• Any required customer information has been received; and

• The product is otherwise ready and eligible for dispatch.

Orders placed or completed after 11:00 a.m. Central Time are considered received on the following business day for dispatch purposes.

Selecting and paying for expedited shipping does not guarantee same-day dispatch.

Expedited shipping applies only to the carrier service used after the order has completed all applicable processing, preparation, testing, configuration, refurbishment, repair, packaging, and freight-coordination requirements.

An order placed after the 11:00 a.m. Central Time cutoff is not eligible for a refund of expedited-shipping charges merely because it was not dispatched on the date the order was placed or did not arrive by the customer’s preferred date.

Carrier Transit Delays

Once an expedited shipment has been physically transferred to the carrier, transit and delivery are controlled by the carrier.

The Printer Depot does not independently guarantee the carrier’s delivery date and does not automatically refund expedited-shipping charges because of:

• A carrier delay;

• Weather;

• Mechanical failure;

• Transportation interruption;

• Missed routing or connection;

• Labor disruption;

• Government action;

• Incorrect or incomplete address information;

• Recipient unavailability;

• Delivery rescheduling;

• A requested carrier hold;

• Customs or security inspection; or

• Another event outside The Printer Depot’s control.

Any refund for a carrier’s failure to meet an eligible guaranteed service commitment is limited to the amount, if any, approved and actually refunded by the carrier.

When the carrier permits the recipient to submit the request directly, the customer is responsible for contacting the carrier and completing the carrier’s refund process.

When the carrier requires the shipper, mailer, or carrier-account holder to submit the request, the customer must promptly notify The Printer Depot and provide all requested documentation so The Printer Depot can submit the request.

Carrier refund requests, investigations, and appeals may take up to 90–120 days in some circumstances. Processing times vary by carrier, service, and claim type, and The Printer Depot cannot guarantee when the carrier will issue a decision or refund.

The customer must wait until the carrier completes its review. The Printer Depot will not issue an advance refund or credit while the carrier’s determination remains pending.

If the carrier approves and pays a service-guarantee refund to The Printer Depot, The Printer Depot will apply the amount actually received to the customer’s order, subject to the carrier’s terms and applicable law.

No expedited-shipping refund will be provided when:

• The carrier service was not guaranteed;

• The applicable guarantee was suspended;

• The delay falls within a carrier exclusion;

• The customer or recipient caused or contributed to the delay;

• The address was incomplete or inaccurate;

• The recipient requested a hold, redirect, reschedule, or delivery change;

• The carrier denies the request;

• The filing deadline was missed because the customer failed to notify The Printer Depot promptly; or

• The carrier does not issue a refund.

These provisions apply to the fullest extent permitted by law. They do not eliminate a cancellation or refund that The Printer Depot is legally required to provide because it failed to ship within an applicable promised or legally required shipping period.

5. Shipping Addresses

Orders will be shipped to the address provided or approved by the customer.

The customer is responsible for ensuring that the address is complete and accurate, including:

• Recipient name;

• Company name;

• Street number;

• Suite or unit number;

• City, state, and ZIP code;

• Telephone number;

• Loading-dock information;

• Delivery-hour restrictions; and

• Any residential or limited-access designation.

The Printer Depot cannot guarantee that an address can be changed after an order is placed.

The customer is responsible for address-correction, interception, redelivery, return, storage, and reshipment charges caused by incomplete or inaccurate information supplied by the customer.

An address change may require additional identity or payment verification.

6. Shipping Charges

The customer is responsible for all shipping and freight charges disclosed at checkout, on a quotation, or on an invoice.

Additional carrier charges may include:

• Residential delivery;

• Liftgate service;

• Inside delivery;

• Limited-access delivery;

• Delivery appointments;

• Detention or waiting time;

• Redelivery;

• Storage;

• Address correction;

• Reclassification;

• Oversize or overweight handling;

• Remote-area service; and

• Other carrier-assessed fees.

If additional services are required or requested, the customer is responsible for the resulting charges.

Failure to pay an authorized shipping or freight charge may result in suspension of delivery, warranty processing, parts requests, or other account services.

7. Free or Discounted Shipping

“Free shipping” or discounted shipping means that The Printer Depot subsidized some or all of the original shipping cost. It does not mean that the carrier transported the order without charge.

If an order is later approved for return, The Printer Depot’s actual outbound shipping or freight cost may be deducted from the refund according to the Return, Warranty, Shipping Damage, and Order Policy.

8. Tracking Information

When tracking is available, The Printer Depot will provide a tracking number, freight PRO number, or other shipment reference.

The customer is responsible for:

• Monitoring the shipment;

• Reviewing carrier updates;

• Being available for delivery;

• Responding to carrier communications;

• Scheduling freight appointments; and

• Promptly reporting unexpected delays or delivery problems.

The customer’s monitoring responsibility does not eliminate any obligation The Printer Depot or the carrier may have under applicable law.

9. Delivery Confirmation

Carrier tracking, a signed delivery receipt, a freight delivery receipt, a photograph, GPS data, or other carrier documentation may be used as evidence of delivery.

A shipment marked delivered to the address supplied or approved by the customer will generally be considered delivered unless reliable evidence demonstrates otherwise.

The customer is responsible for securing the shipment after carrier-confirmed delivery.

Theft, disappearance, misplacement, or damage occurring after carrier-confirmed delivery is not considered shipping damage unless The Printer Depot determines otherwise.

The Printer Depot may require a signed statement, police report, security footage, photographs, or other documentation when a customer reports that a delivered shipment cannot be located.

10. Freight and Palletized Deliveries

Freight and palletized deliveries may be curbside, loading-dock, or threshold deliveries unless additional service is purchased and confirmed in writing.

Standard freight service generally does not include:

• Inside delivery;

• Unpacking;

• Product placement;

• Stair carries;

• Installation;

• Debris removal;

• Equipment assembly; or

• Removal of an existing device.

The customer is responsible for ensuring that the delivery location can accommodate the shipment and delivery vehicle.

The customer must disclose before shipment whether the destination:

• Is residential;

• Requires a liftgate;

• Has no loading dock;

• Is a school, church, government facility, construction site, storage facility, or other limited-access location;

• Has restricted delivery hours; or

• Requires an appointment, security clearance, or special access.

The customer is responsible for additional charges resulting from undisclosed or inaccurate delivery information.

Palletized freight items are final sale and are not eligible for the standard return program, subject to qualifying shipping-damage claims, confirmed shipping errors, applicable written warranty terms, and rights that cannot legally be waived.

11. Freight Inspection at Delivery

The customer or receiving party should inspect the shipment before signing the delivery receipt.

If visible damage is present:

• Photograph the damage before removing packaging;

• Note the damage clearly on the delivery receipt;

• Photograph the delivery receipt;

• Photograph the pallet, crate, box, wrapping, and shipping label; and

• Contact The Printer Depot promptly.

Writing “subject to inspection” without describing visible damage may not adequately document a freight claim.

The customer should not refuse a freight shipment solely because the packaging appears imperfect.

If serious visible damage is present, the customer should contact The Printer Depot for instructions whenever reasonably possible before refusing delivery.

A shipping carrier’s opinion or decision does not determine the customer-facing remedy offered by The Printer Depot.

12. Shipping-Damage Claims

Shipping damage is governed by the shipping-damage provisions of The Printer Depot’s Return, Warranty, Shipping Damage, and Order Policy.

The customer must notify The Printer Depot as soon as possible—preferably within two business days—by emailing Sales@theprinterdepo.com.

The claim must include:

• The order number;

• A description of the damage;

• Clear photographs of the damaged item inside the packaging;

• Clear photographs of all interior packing materials;

• Clear photographs showing external damage to the box, crate, pallet, or wrapping;

• A clear photograph of the shipping label; and

• Any additional photographs, videos, or documentation requested by The Printer Depot.

The customer must retain the product and all original packaging until the claim has been resolved.

The customer must not return, repair, disassemble, install, or alter a damaged item without written authorization from The Printer Depot.

Failure to provide the requested documentation or preserve the packaging may prevent verification and may result in denial of the claim.

The Printer Depot alone determines whether the documentation supports a shipping-damage claim and what customer-facing remedy, if any, will be provided.

A carrier’s acceptance, denial, or settlement of its own claim may be considered as evidence but does not independently determine the remedy offered by The Printer Depot.

13. Lost Shipments

A shipment is not considered lost solely because tracking is delayed or has not recently updated.

When a shipment may be lost, The Printer Depot may require the carrier to complete a trace or investigation before determining the appropriate remedy.

The customer must cooperate with reasonable requests for:

• A signed non-receipt statement;

• Address confirmation;

• Security footage;

• Photographs of the delivery location;

• A police report; or

• Other information needed to investigate the shipment.

The Printer Depot alone determines the customer-facing remedy after considering the available tracking, carrier investigation, delivery evidence, and customer documentation.

14. Refused, Unclaimed, and Undeliverable Shipments

Refusing delivery, failing to schedule delivery, failing to collect a shipment, or providing an undeliverable address does not constitute an approved cancellation or return.

The customer remains responsible for:

• Original shipping or freight costs;

• Return shipping or freight costs;

• Address-correction charges;

• Redelivery charges;

• Storage charges;

• Detention charges;

• Carrier handling fees; and

• Reshipment costs.

If The Printer Depot accepts the shipment back, any refund remains subject to inspection, return eligibility, and the Return, Warranty, Shipping Damage, and Order Policy.

A 25% restocking fee may apply in addition to the original and return shipping costs.

A product is not considered returned until it has been physically received, inspected, and accepted by The Printer Depot.

15. Cancellations, Returns, and Exchanges

A cancellation applies only to an order that is still being processed and has not shipped.

For purposes of federal shipping rules, an order is shipped when the merchandise is physically placed in the carrier’s possession.

Once an order has shipped, it is no longer eligible for cancellation. Any subsequent request will be evaluated under the applicable return, shipping-damage, or warranty provisions.

A standard return request must be submitted within 30 calendar days of the original purchase date—not the shipment or delivery date.

Submitting a return or exchange request does not guarantee approval.

All returns require prior written authorization from The Printer Depot.

The complete return policy is available at:

https://www.theprinterdepo.com/policies/refund-policy

16. Chargebacks, Collections, and Recovery of Merchandise

A chargeback or payment dispute is a card-processing procedure. It is not a cancellation, return authorization, shipping-damage determination, court judgment, or transfer of ownership.

A determination made by a financial institution or card network affects the payment transaction administered through that network. It does not supersede an otherwise enforceable agreement, extinguish a valid contractual obligation, determine ownership of the merchandise, or prevent The Printer Depot from pursuing separate lawful remedies.

Customers must not initiate a chargeback while:

• An order remains within its disclosed processing period;

• A shipping investigation or damage claim is pending;

• A return or warranty request is under review;

• An exchange or replacement is being processed;

• The product remains in the customer’s possession; or

• The product is in a carrier’s possession and has not been physically received and accepted by The Printer Depot.

If a chargeback is filed, The Printer Depot may suspend pending shipment, return, warranty, parts, exchange, replacement, credit, or refund processing until:

• The product has been physically received and inspected;

• The chargeback has been withdrawn or finally resolved; and

• Ownership and payment status have been reconciled.

A customer who receives chargeback funds while retaining the product is not entitled to keep both the merchandise and the purchase funds.

If the customer retains the merchandise after receiving chargeback funds, The Printer Depot may:

• Invoice the customer for the unpaid purchase price;

• Demand return of the merchandise;

• Refer a valid unpaid balance to a collection agency;

• Pursue civil recovery of the purchase price, merchandise, or legally recoverable damages;

• Seek authorized recovery expenses, court costs, interest, or attorney’s fees; and

• Report documented suspected theft, conversion, fraud, or falsification to the appropriate authorities.

If The Printer Depot incurs a Shopify chargeback processing fee that is not subsequently returned, the customer may be assessed the actual fee incurred, currently $15, when authorized by the customer’s agreement and permitted by law.

The customer remains responsible for a valid unpaid balance notwithstanding the outcome of the card-network proceeding.

The Printer Depot reserves all available civil remedies to recover its merchandise, funds, and legally recoverable costs.

17. Geographic Restrictions

Unless The Printer Depot expressly agrees otherwise in writing, standard shipping, return, and warranty programs are limited to the contiguous 48 United States.

Orders delivered to Alaska, Hawaii, United States territories, or international destinations are not eligible for the standard return or warranty programs.

Any approved shipment outside the contiguous 48 United States may be subject to additional:

• Shipping charges;

• Duties;

• Taxes;

• Brokerage fees;

• Customs charges;

• Documentation requirements; and

• Delivery restrictions.

The customer is responsible for all such charges and requirements.

18. Policy Acceptance and Contact Information

By completing a purchase from The Printer Depot, the customer acknowledges that the customer had an opportunity to review and accept this policy before purchasing.

Questions, delivery concerns, shipping-damage claims, and tracking inquiries must be submitted to:

The Printer Depot
Sales@theprinterdepo.com